Helpful Answer for Our Customers

Booking online

"Do I need to give my credit card to make an online reservation? Is it secure?"

Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information.

"Will my credit card be charged if I don't cancel and don't show up?"

Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

"How do I view or cancel a reservation that I reserved online?"

Click on the Review Reservation link on top left corner of our home page and fill in your confirmation information should you wish to amend, change or cancel reservations.

"What is the cancellation policy?"

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please contact us directly.

"How do I notify the hotel that I will be arriving after the check-in time?"

All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the "Special requests" section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.

"I am traveling with a child. Will this affect my reservations?"

If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the "special requests" during your reservation process. If you should have any concerns, please contact the property directly.

"What if I want to reserve a group of rooms?"

If you need more than two rooms, you can make multiple reservations. However, for bookings requiring ten or more rooms, please contact the hotel directly for a group enquiry on best possible rate.

Wyndham Rewards

"How do I enroll in Wyndham Rewards?"

Just click here or visit wyndhamrewards.com [1].
Via our Front Desk Staff — they can enroll you on the spot when you check-in at the Front Desk.

"How do I learn more about Wyndham Rewards?"

To learn more, visit wyndhamrewards.com [1]

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